Last updated: May 1, 2026, 5:06 am
PSTU-10 - 38 - Education saving lives: Building therapeutic relationship with our patients fighting clinical inertia
Tracks
Track 6
| Tuesday, September 1, 2026 |
| 2:30 PM - 4:00 PM |
Details
Organised by the FIP Academic Pharmacy Section in collaboration with the FIP Community Pharmacy Section
Chair(s)
Dr Jorge Schlottke, Member, the FIP Community Pharmacy Section, Argentina, and Dr Naomi Steenhof, University of Toronto, Canada
Introduction:
This session explores how education and mentorship can fight clinical inertia and nurture proactivity. Clinical inertia, the failure to initiate or adjust therapy when clinically indicated, remains a persistent barrier to optimal patient outcomes. Overcoming this challenge requires more than technical knowledge; it demands strong therapeutic relationships, compassionate communication, and decision-making that addresses uncertainty.
This session will examine how educational strategies can prepare future pharmacists to engage proactively with patients, foster trust, and navigate complex clinical scenarios. Through conceptual framing and interactive case discussions, participants will explore approaches that link decision-making to combating clinical inertia while promoting patient-centred care.
Programme:
Learning objectives:
1. Understand the importance of building therapeutic relationship with our patients, to build trust and foster patient healthcare plan to achieve outcomes.
2. Explore practical examples of patients that need therapeutic guidance from a mentor and friend in the healthcare system.
3. Identify educational strategies and competencies that prepare future pharmacists to build therapeutic relationships and make patient-centred decisions amid uncertainty.
Take home messages:
Pharmacists play a vital role in saving lives fighting clinical inertia by building strong therapeutic relationship with patients.
FIP Development Goals:
To learn more about these FIP Development Goals, click on the links below.
FIP Development Goal 5: Competency Development
FIP Development Goal 11: Impact and Outcomes
FIP Development Goal 15: People-Centred Care
| 14:30 – 14:35 | Introduction by the chairs |
| 14:35 – 14:55 | Fighting clinical inertia: Everything starts with communication |
| Mr Jaime Acosta Gomez, FIP Technology Advisory Group, Spain | |
| 14:55 – 15:15 | Patient-centred care behind therapeutic relationship with patients |
| Prof. Sinthia Bosnic, University of Sydney, Australia | |
| 15:15 – 15:45 | Case studies with participation from the audience |
| 15:45 – 16:00 | Final discussion and closing remarks by the chairs |
Chairs & speakers
Mr Jaime Acosta Gomez
Hefame
Fighting clinical inertia: Everything starts with communication
Mr Jorge Schlottke
Exco Member
Community Pharmacy Section
Chairing of 38 - Education saving lives: Building therapeutic relationship with our patients fighting clinical inertia
Dr Naomi Steenhof
University of Toronto
Chairing of 38 - Education saving lives: Building therapeutic relationship with our patients fighting clinical inertia
Sinthia Bosnic
University of Sydney
Patient-centred care behind therapeutic relationship with patients
